In order to ensure the healthy work and life of customers, and promote the smooth progress of customer work, to prevent food poisoning accidents, the canteen to customers to make the following solemn promise.
First, the spirit of "good faith service, customer first" purpose, to smile service, courteous hospitality, to provide customers with health and delicious food.
Two, food procurement to ensure formal procurement channels, so that customers eat at ease, assured rice, assured meat, rest assured salt.
Three, maintain personal hygiene, production and sale of food, wear clean work clothes and hats; sales of direct food imports, the use of sales tools, do not use cash transactions.
Four, ensure that canteen staff at least once a year physical examination, with a health permit.
Five, canteen equipment and utensils, in line with national health management related health requirements and safety requirements. Tableware disinfection by a special person responsible, tableware after every meal are strictly scrub and disinfection.
Six, strictly abide by the principle of scientific collocation, nutrition and reasonable, carefully prepared meals with nutrition, so that customers get the energy needed daily, the sale of food are clearly marked price.
Seven, keep the indoor and outdoor environment clean and tidy, eliminate flies, mice, cockroaches and other harmful insects and breeding conditions, and actively create elegant, clean and sanitary operating environment, so that customers can feel at ease eating.
Eight, humbly solicit the views of customers, humbly accept customer supervision, and strive to improve work, improve the level.
Above, the canteen is guaranteed, please customer supervision, if any violation, willing to be punished.
1 、 satisfaction survey commitment:
(1) I will send our customer service personnel regular employee satisfaction survey, and our commitment to employee satisfaction is more than 70%.
2, product innovation, management commitment.
(1) the chef's cooking operation and taste style directly reflect the level of our chef, but according to the survey of time and staff, regularly adjust and innovative dishes taste, and there are plans to seasonal dishes.
(2) good assistant on-site operation mode and example of cooperative enterprise:
The little gift series
Pasta series (Sliced noodles, Hand-Pulled Noodle, Henan, Boiled dumplings cake, spicy soup)
Chinese and Western pastry series
Optional and self-help series
Series of packages and other varieties
3, health care, "three tubes system" commitment:
(1) procurement and acceptance: not to buy and not make bad and stale and expired food materials, all materials by Xing Hongxiang unified distribution;
(2) food processing and storage: in accordance with the "Food Sanitation Law" and "54" system of food safety storage and processing; health and safety education: strengthen the internal staff of food safety and health knowledge training, to prevent the occurrence of foodborne diseases.
4, operating service commitments:
(1) manage to win: A, eliminate and reduce the proportion of waste; B, control the use of raw materials
(2) raw material price difference: large quantities of purchasing and base purchasing, reducing the intermediate link and making the direct channel of cheap victory.
(3) our company adopts the "sunshine profit 3%---5% standard" to manage and control the profit.
5, complaints and promises:
(1) a good helper, commitment to deal with customer opinions within 24 hours, and communicate views and deal with.
(2) a good assistant company set up complaints reception specialist at the dinner site and received complaints from employees.
(3) good assistant company set up complaint box in the restaurant.